Last Updated: 07.10.2023
Welcome to iExtol ("we," "us," or "our"). By using our services, you agree to abide by these Terms and Conditions, which are designed to protect both you and us during your interactions with our website and services.
2. Services and Financial Transactions
You have the ability to withdraw or cancel services and engage in financial transactions through iExtol. Please note that financial transactions are subject to applicable fees and terms, which will be clearly communicated to you.
3. Customer Expectations
We want to provide you with the best possible experience, but we cannot guarantee that iExtol will be error-free or available without interruptions. By using our services, you understand and accept that occasional errors or downtime may occur. We appreciate your understanding and patience.
4. Copyright Rules
We respect intellectual property rights and ask you to do the same. Content on iExtol is protected by copyright, and any use, reproduction, or distribution of our content requires explicit permission. Please request our Copyright Policy for more details on how you can use our content.
5. User Behavior
We encourage a respectful and safe environment for all users. By using iExtol, you agree not to engage in unlawful behavior, hate speech, bullying, unauthorized promotions, spam, or any other activities that disrupt or harm the community. Such actions may result in the disabling of your user account.
6. Disabling User Accounts
In certain cases, we may need to disable user accounts to protect the integrity of our community and services. If your account is disabled, you will be notified of the reasons, and you may contact us to address the issue if you believe we have acted out of context.
7. Other Terms and Conditions
These Terms and Conditions are not exhaustive and may include additional terms and conditions that protect both you and our community. It is essential to familiarize yourself with these terms to ensure a safe and enjoyable experience on iExtol.
8. Changes to Terms and Conditions
We may update these Terms and Conditions periodically. Any changes will be posted on our website, and your continued use of iExtol constitutes acceptance of the updated terms.
9. Governing Law
Although we have business internationally, these Terms and Conditions are governed by the laws of the Republic of Namibia. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in Namibia.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please feel free to reach out to us at firstname.lastname@example.org. We appreciate your cooperation and look forward to providing you with a positive experience on iExtol, but mostly, to your feedback as that is what makes us grow.
Last Updated: 07.10.2023
At iExtol, we are committed to delivering top-notch management and consultancy services to our clients. However, we understand that there may be situations where cancellations or refunds are necessary. This policy outlines the terms and procedures for cancellations and refunds of our services.
1. Cancellation Policy:
We understand that circumstances may arise that necessitate the cancellation of a service or project. Our cancellation policy is designed to be fair and transparent to both parties involved.
1.1 Cancellation by the Client:
If the client wishes to cancel a project or service before any work has commenced, a full refund, minus a reasonable administration fee of 15% will be issued within 14 days from the date of the cancellation request. Any request for cancellation must be made in writing and sent to email@example.com.
1.2 Cancellation by the Client After Work Commences:
If the client decides to cancel a project or service after work has already commenced, the refund will be prorated based on the amount of work completed up to that point, minus a reasonable administration fee of 15%. The calculation of the prorated refund will be determined by iExtol and communicated to the client in writing. We will provide a breakdown of the completed work and any associated costs incurred.
2. Refund Policy:
We are committed to delivering high-quality services and products to our clients. However, we acknowledge that there may be situations where we fail to meet our commitments.
2.1 Failure to Deliver Services or Products:
In the rare event that iExtol fails to deliver services or products as agreed upon in the contract, the following refund policy will apply:
2.2 Partial Delivery:
If we have partially delivered the services or products but have not fulfilled the entire scope of work as outlined in the contract, we will provide a prorated refund based on the work that was not completed, minus a reasonable administration fee of 15%. This prorated refund will be calculated and communicated to the client in writing.
2.3 Full Non-Delivery:
If we fail to deliver any portion of the services or products agreed upon in the contract, a full refund for the undelivered portion, minus a reasonable administration fee of 15%, will be issued promptly.
3. Refund Process:
3.1 Request for Refund:
To request a refund, the client must submit a formal written request to firstname.lastname@example.org. The request must include a detailed explanation of the reason for the refund request, along with any relevant documentation.
3.2 Refund Approval:
Upon receiving a refund request, iExtol will review the request and determine its validity based on the terms outlined in this policy. We will make every effort to provide a prompt response to the client within 30 days from the date of receiving the request.
3.3 Refund Disbursement:
If a refund is approved, iExtol will process the refund within 14 days from the date of approval. The refund will be issued using the same payment method that was used for the original transaction unless otherwise agreed upon.
4. Contact Information:
For all cancellation and refund-related inquiries, please contact:
Charity Mujohn +264 81 786 5962
5. Policy Updates:
iExtol reserves the right to update or modify this cancellation and refund policy at any time. Clients will be notified of any changes in writing, and the updated policy will be posted on our website.
By engaging in a project or service with iExtol, the client acknowledges and agrees to abide by the terms and conditions outlined in this Cancellation and Refund Policy, including the administration fee as specified.
Complaints and Compliments
Should the customer have a complaint about the services or work provided by The Company, these should be raised in writing to email@example.com
Compliments and comments may be raised in the same manner or posted on https://ixtol.com
Should you have any questions about this estimate, please do not hesitate to contact us directly on the below details.
We very much look forward to the opportunity of working with you.
Phone: +264 81 786 5962]
We value your trust in iExtol and are committed to ensuring your satisfaction with our services. We aim to provide transparent and fair policies for cancellations and refunds. Thank you for choosing us as your management and consultancy partner.